Terms and conditions
Please read these booking conditions carefully. All reservation requests (whether via email, telephone or post) are considered to be an acceptance of these conditions.
1. Payment
Payment in full plus a £150 damage deposit is taken at the time of booking.
2. Cancellations
Cancellations must be made in writing by email or post. Payments for cancellations within 4 weeks of your holiday start date will not be refunded unless we are able to re rent the apartment. Other Cancellations will be refunded in full. Any cancellation made by email
will receive a cancellation acknowledgement which must be retained as
proof of cancellation.
3. Sleeping Capacity
The number of people staying must not exceed the maximum number
agreed at the time of booking. If we become aware that the number of
people staying exceeded the maximum number, we reserve the right to ask
the entire party to vacate the premises. No refund will be given.
4. Arrivals and Departures
The Property shall be available from 3pm on the holiday start date
until 10am on the end date. Should you fail to leave the Property by
this time, a fee may be incurred which is payable out of the damage
deposit. All keys must be returned otherwise a �50.00 fee will be
incurred and deducted from the damage deposit.
5. Pets and Smoking
Pets and Smoking are both prohibited.
6. Linen and Equipment
The Property is equipped with bed linen including duvets, sheets and
pillowcases, towels and robes, all items specified on the Property’s
inventory. Linen and blankets for cots are not supplied. Any items that
are missing from the inventory at the end of the holiday shall be
charged to you at their RRP and deducted from the damage deposit.
7. Damage, Deposits and Cleanliness
All bookings are accepted on the condition that the Property will be
respected, and that you shall be responsible for any breakage and/or
damage to the Property and/or its contents. A damage deposit of �150
will be refunded in full within 14 days of departure, provided no loss
or damage has incurred and the Property is left in good order. In the
event of damage as a result of your holiday, we shall report to You
within 7 days of departure with a breakdown confirming the deductions we
will make from your deposit, details to cover; loss, breakage, damage,
extra cleaning costs to the Property or its contents. You have a further
7 days after deductions have been made to respond with any relevant
queries
8. Candles
The use of candles or fireworks is prohibited
9. Right of Entry
We reserver the right to access the apartment at all reasonable times
for purposes of inspection or to carry out any necessary repairs or
maintenance.
10. Complaints
If you have any complaint, please notify us immediately. Please note
that complaints are much more easily resolved while you are still in the
property. If we receive any complaints of noise or disrespect and
damage to the property, we reserve the right to require visitors to
vacate the premises with immediate effect and with no compensation for
unused days.
11. Liability
We do not accept any liability in relation to any damage to, or loss
of, your personal property and belongings. It is your responsibility to
ensure that you have adequate holiday insurance cover. Lost property
will be held for 14 days and then handed to a local charity shop or a
recycling centre unless we have been contacted by you with proof of
ownership.